At Radarous, we are committed to providing reliable, friendly, and expert support.
How to Reach Us?
- Email
- [email protected]
- Our typical response time is within 1–2 business days.
- Phone
- +82(10) 2785-1596
- Available Monday–Friday, 9 AM–5 PM (local time zone).
- For urgent inquiries after hours, please leave a voicemail; we will return your call as soon as possible on the next business day.
Typical Issues We Can Assist With
- Installation & Setup
- Troubleshooting or Diagnostics
- Warranty & Service Inquiries
- Maintenance Schedules
- Upgrades or Accessory Recommendations
Support Policies
- Warranty Service
- If your product is within its warranty period and meets the conditions outlined in your warranty agreement, we will repair or replace it free of charge (shipping fees may apply).
- Non-Warranty Repairs
- For products outside of warranty, we provide paid repair services. Our team will issue a cost estimate before proceeding.
- Response Time
- We aim to reply to all inquiries within 1 business day, though complex or high-volume situations may take slightly longer.